Colonies

Rent and payments 💶

What does the rent include?

Is the rent adjusted according to the length of my stay?

Can my rent change during my stay?

Can I pay the rent without the services?

What does indexing mean?

Payment details

How can I pay my rent?

When do I have to pay my rent?

Rent Payment

What should I do if I haven't received my deposit one month after my departure?

Can I use my deposit to pay my last rent?

Is the deposit refunded?

How much is the deposit?

Deposit

What happens if I don't pay my rent on time?

Can I delay my rent payment if I have difficulty?

Can I change my payment method after booking?

Can I change my rent collection date?

My invoice is incorrect

I don't understand my invoice

How can I get a rent receipt?

Invoices / receipts

My payment was declined/rejected

I am receiving reminders even though I have paid my rent

How can I know if I have paid my rent?

I accidentally paid twice

What happens if I still owe money when I move out?

I received a formal notice, what does it mean?

Payment issues

Are there any promotions or special offers on the rent?

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