Think you've spotted an error on your bill? Don't worry, we'll help you understand and then assist you in rectifying the situation if necessary.
đ Pay attention to the first and last months
The bill can be prorated for the month of your arrival and departure based on your lease start and end dates or contract start and end dates.
â ïž If, exceptionally, you have submitted or we have validated your notice after the generation of your last rent invoice, then the latter has not been able to take this modification into account. Consequently, the prorata will not be indicated. No problem! For simplicity's sake, we suggest you pay the invoice as it was generated, and the overpayment made by Colonies will be returned to you at the end of your stay when your security deposit is processed. The amount overpaid will be returned to you. Details will appear on your final bill. â ïž
đ Rent reductions and promotional offers
If you benefited from a commercial offer when you booked and the amount does not appear on your invoice, it may be an oversight. So don't hesitate to contact us via your tenant area, âHelp Centerâ tab, then âSubmit a requestâ.
We'll apply your discount immediately, and it will automatically be applied to the following month's rent.