The guide to a successful arrival 🏠 🇧🇪

🇧🇪 🏠 Welcome to your future home in Coliving 🏠 🇧🇪

💻 Starting point: Your tenant space

The first thing to do is to access your tenant space via the email you used for your booking. This is your main source of information, where you'll find:

• Essential documents:

  • Your contract and many useful documents (Proof of residence, rent receipts...)

  • Information about your payments and invoices

  • Instructions and practical information

  • Information about your flatmates

  • Help Center to answer your questions and contact us if needed

Take time to browse through it, this information is valuable for your move-in and stay!

📋 Preparing your arrival

To ensure your move-in goes smoothly, here's the list of essential elements:

• Required documents:

  • Electronically signed contract

  • Security deposit and application fees paid (if applicable)

  • Home insurance certificate

• Contact with your flatmates:

  • Even though we notify them of each new move-in, contact them to introduce yourself.

• Realize your check-in inventory:

  For greater comfort and simplicity, you can do it yourself on arrival. To do this:

1.  

   1. Log on to your tenant space when you arrive. On the "Overview" home page, you'll find a task to complete.

   2. Click and complete the form until it is validated.

•  

  • This will take around 40 minutes.

  • Completion of the form is mandatory - see our dedicated article. If you don't validate the form within 48 hours of moving in, you will be deemed to have received the room in very good condition, and any damage may be attributable to you - so please take the time to complete it carefully.

🔑 Where are your keys?

• In our Belgian residences, these are either mechanical keys. 

• For full details of how to access your accommodation, please go to the “Practical info” -> “Arrival instructions” section of your tenant's space. If this is not clear enough for you, please do not hesitate to contact us.

💳 Payment

• The first rent is due on your arrival day. Don't worry if you haven't received your first month's rent invoice yet, it will be issued on the effective date of your lease.

• Your first month's rent will be prorated if you contractual lease start date is not the first day of the month and this is regardless of your arrival date.

• You'll find the payment bank details on your tenant space. It is unique to each tenant, don't share it and don't try to use another tenant's.

• We recommend setting up automatic payment. In this case, remember to top up your account every month.

• In case of non-payment, you will receive payment reminders after a few days to regularize the situation.

• Check the "Payment" section for more information.

☔ Insurance

• You must take out home insurance for your future accomodation and submit the certificate before moving in, otherwise you may be refused the entry into the premises. 

• Check the "Insurance" section for more information.

🛏️ Prepare your move-in

Your accommodation is furnished but there are some essentials to bring:

• For the bed:

  • Sheets for 160x200 bed (standard size)

  • Pillowcases 60x60

  • Duvet cover 220x240

  • Mattress protector (strongly recommended)

• For your comfort:

  • Towels

  • Basic cleaning products

  • Personal belongings

⏰ Your first 48 hours

The first hours in your accommodation are crucial and we really want everything to go well. Here's some information:

• Practical installation:

  • The WiFi code can be found either in your tenant space "Practical Information" or directly on the box.

  • Identify common equipment and ask flatmates how they work.

  • Meet your flatmates

📱 Communication and daily life

Your tenant space will be your main tool:

• Essential features:

  • Report technical problems

  • Messages to Colonies team

  • Access to practical information

• Help Center:

  • Have a question? Visit our help center from the "Help Center" tab in your space. You'll find lots of information sorted by category and guidance if you encounter a problem.

⭐ For a successful experience

Some advice for living well:

• Daily life:

  • Participate in residence life

  • Communicate kindly

  • Keep spaces clean and tidy

  • Respect house rules

  • Report problems quickly

🆘 Need help?

We're here to support you:

• For common questions:

  • Check your tenant space to contact us

• In case of emergency:

  • Emergency number for urgent matters available evenings and weekends

  • Fire department: 100

  • Police: 101

Welcome to the Colonies community! We wish you a good move-in and remain at your disposal to make your accommodation a comfortable living space and make your stay a rich experience.