Skip to main content

When do I get my deposit back?

  • Updated

🔍 Legal timeframes

  • Refund timeframe:

    • Maximum 2 months after your departure

      • 1 month if no issues found

      • 2 months if damage, unpaid rent, or other issues present

    • Starting from your lease end date and not your actual departure date

    • Subject to providing your bank details

📋 Refund conditions

  • Required documents:

    • Completed check-out inventory

    • Keys and badges returned according to previously indicated procedure

    • Bank details / IBAN in SEPA Zone provided and valid. If you don't have one, we recommend opening a bank account quickly, simply and online through banks such as Wise or Revolut. This is a solution often appreciated by our tenants.

  • Possible deductions:

    • Damage noted during check-out inventory

    • Cleaning not done

    • Unpaid rent

    • Unpaid repair or service bills during your stay

    • Outstanding charges

⚡ Refund process

  • Steps:

    1. Completion of departure procedure

    2. Verification of your inventory and proper process compliance (keys, cleaning...)

    3. Verification of any unpaid amounts

    4. Calculation of possible deductions

    5. Bank transfer only to a SEPA zone IBAN

⚠️ Points of attention

  • Possible delays if:

    • Check-out inventory not completed

    • Missing bank details

    • Damage to be assessed

    • Pending invoices

💡 Good to know

Related articles