We understand that plans can change. Here’s everything you need to know
🔁 Modify my reservation
Want to change your accommodation, move-in date, or room type?
✔️ Before signing the contract
No problem — you can request a change at any time. Simply inform our sales team via your tenant portal.
❌ After signing the contract
Once signed, the contract becomes binding and changes to key elements (property, unit, lease start date) are no longer possible. However, don’t hesitate to let us know — Colonies will always do its best to help. Please note that administrative fees may apply if a change requires a new contract to be issued.
🚫 Cancel my reservation
✔️ Before signing the contract
You can cancel at any time, free of charge. Just let us know.
❌ After signing the contract
Before the lease start date
Cancellation is still possible, but cancellation fees may apply (especially if administrative fees have already been paid). These vary depending on the property and how close to the start date you cancel. Please let us know as soon as possible — other applicants are often waiting for a room.
After the lease start date
Cancellation is no longer possible. You will need to follow the termination conditions outlined in your lease (notice period, minimum duration, etc.). All due payments remain applicable, even if the cancellation is out of your control (e.g., visa denial).