⏱️ Response Time for Reservations at Colonies
At Colonies, we are committed to processing your request as quickly as possible. Generally, you can expect a response within 24 to 48 hours after submitting your reservation request (excluding weekends and holidays). This timeframe may be slightly extended during periods of high demand (July, August, September, December, January).
🔍 What happens during this time?
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Review of your file: Our team checks all the information you’ve provided.
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Confirmation or ask for additional information: We’ll either confirm your reservation or reach out for further details.
Then, we help you finalize your choice of accommodation during a telephone conversation with our sales team.
We do our best to respond quickly and ensure a smooth process for you.