Before, during, and after your stay, we're here to help. Whether you have a question, an issue in your home, or simply need practical information, here’s how to reach out:
💬 Go to your tenant space
Log in using your credentials (via the link you received upon arrival). There, you’ll find:
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Documents: proof of residence, CAF forms, rent receipts, lease agreement, inventory reports...
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Information about your move-in and move-out. You can even submit your notice in just a few clicks!
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Information about your housemates.
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How to access the Help Center to find answers on your own.
Still haven’t found what you're looking for?
Submit your request directly through your tenant portal by clicking "Help Center" then "Submit a request". You’ll be able to track its progress directly from your portal!
🏡 Not (yet) a Colonies tenant? No worries!
🖊️ Want to book a room?
To make things easy, you can apply directly through our website by visiting the page of the property you're interested in. You’ll find all the relevant information there, along with a button to submit your application online.
Just fill in your details, upload your documents, and our team will get back to you to finalize everything! 👉 More info here !
📩 By email
You can write to us at support@livecolonies.com
We do our best to reply as quickly as possible, usually within 48 hours depending on the urgency and priority of your request.