đ Ensure your safety and that of others
Turn off the water or electricity if necessary.
Inform the other residents of the property.
In case of immediate danger, contact emergency services (fire department - 18, police - 17, etc.).
đž Document the damage
Take photos and videos of any visible damage.
Make a detailed list of the affected items.
Do not throw anything away without prior approval (unless it poses a danger).
đ© Notify us promptly
Contact us as soon as possible via the tenant portal or the emergency number.
Please include:
The nature of the incident
The date and time
A brief but clear description of the situation
Any photos or videos as attachments
âWhat happens next?
You must also inform your personal insurance provider as soon as possible â legal deadlines for coverage can be very short. Your insurer will assist you with the next steps, and Colonies can act as an intermediary with its own insurer if needed.