📝 Document the issue
Gather the following information:
Date of last cleaning
Photos of poorly maintained areas
List of tasks not completed
History of similar problems
🔍 Report the situation
Through your tenant portal:
Create a new request
Category: "Cleanliness & Cleaning"
Attach your photos
Detail the observed deficiencies
Specify how long the problem has existed
⏰ Intervention timeframes
Our commitment:
Acknowledgment within 48 hours
Inspection by our team
Catch-up cleaning if necessary
Follow-up until complete resolution
Our goal is to guarantee you a quality service. Your feedback helps us maintain our cleanliness standards on a daily basis.