Skip to main content

What should I do if the cleaning service is not provided, or is provided incorrectly?

📝 Document the issue

Gather the following information:

  • Date of last cleaning

  • Photos of poorly maintained areas

  • List of tasks not completed

  • History of similar problems

🔍 Report the situation

Through your tenant portal:

  • Create a new request

  • Category: "Cleanliness & Cleaning"

  • Attach your photos

  • Detail the observed deficiencies

  • Specify how long the problem has existed

⏰ Intervention timeframes

Our commitment:

  • Acknowledgment within 48 hours

  • Inspection by our team

  • Catch-up cleaning if necessary

  • Follow-up until complete resolution

Our goal is to guarantee you a quality service. Your feedback helps us maintain our cleanliness standards on a daily basis.

Did this answer your question?