🚨 Situations concerned
Problems requiring rapid intervention:
Significant mold
Pests (cockroaches, mice, bed bugs...)
Persistent bad odors
📝 Reporting
Through your tenant portal:
Create an urgent request
Detail precisely the problem and actions already taken
Attach photos
Locate the problem exactly
Indicate your availability
⚡ Our intervention
Procedure in place:
Assessment within 24 hours
Quote for specialized intervention
Treatment(s) adapted to the problem
⚠️ Preventive measures
To avoid problems:
Daily ventilation
Regular cleaning of sensitive areas
Quick reporting of first signs
Respect for basic hygiene rules
Maintenance of equipment
💡 Good to know
Some interventions may require multiple visits
Preventive advice can be provided
Special monitoring can be implemented
Interventions caused by lack of maintenance or negligence of one or more tenants will be charged back.