đ Problem identification
Water condition:
Cloudy water
Green water
Visible debris
Abnormal odor
Points to observe:
Water color
Bottom visibility
Presence of algae
Filtration system operation
⥠What to do?
Immediate actions:
Do not use the pool
Follow our guide on "How to maintain your pool?"
Do not:
Do not swim
Do not add products without knowledge
Do not handle the system without knowledge
đ± How to report the problem?
Through the Intercom chatbot on your tenant space
Specify:
Water condition
Since when
Photos of situation
Photos to provide:
General pool view
â° Intervention timeframes
No intervention from Colonies if due to lack of maintenance by tenants
Intervention depending on pool specialist availability in case of technical problem (motor, filtration system...)
đ° Who covers the costs?
Covered by Colonies:
System maintenance
Covered by tenants:
Following instructions
Water analysis
Appropriate treatment
Quality monitoring
Personal hygiene
â ïž Warning
Follow hygiene instructions to avoid any problems
Good maintenance is essential for maintaining water quality
Maintenance products are tenant responsibility, they can be purchased using the community budget
đĄ Good to know
Common causes:
Chemical imbalance due to lack of vigilance
Weather conditions
Overuse
Hygiene rules not followed
All this can be easily solved with maintenance and good vigilance. Designate a pool manager within your community.