🔍 Problem identification
Water condition:
Cloudy water
Green water
Visible debris
Abnormal odor
Points to observe:
Water color
Bottom visibility
Presence of algae
Filtration system operation
⚡ What to do?
Immediate actions:
Do not use the pool
Follow our guide on "How to maintain your pool?"
Do not:
Do not swim
Do not add products without knowledge
Do not handle the system without knowledge
📱 How to report the problem?
Through your tenant portal:
Category: "Technical Assistance - Pool"
Specify:
Water condition
Since when
Photos of situation
Photos to provide:
General pool view
⏰ Intervention timeframes
No intervention from Colonies if due to lack of maintenance by tenants
Intervention depending on pool specialist availability in case of technical problem (motor, filtration system...)
💰 Who covers the costs?
Covered by Colonies:
System maintenance
Covered by tenants:
Following instructions
Water analysis
Appropriate treatment
Quality monitoring
Personal hygiene
⚠️ Warning
Follow hygiene instructions to avoid any problems
Good maintenance is essential for maintaining water quality
Maintenance products are tenant responsibility, they can be purchased using the community budget
💡 Good to know
Common causes:
Chemical imbalance due to lack of vigilance
Weather conditions
Overuse
Hygiene rules not followed
All this can be easily solved with maintenance and good vigilance. Designate a pool manager within your community.