š Problem identification
Signs of malfunction:
No operating noise
No visible water circulation
Abnormal noise
Bubbles in returns
Points to check:
Power supply
Water level
Pre-filter basket
Open/closed valves
ā” What to do?
Electrical checks:
Circuit breaker engaged
Power plug connected
Timer/clock
Indicator lights on
Hydraulic checks:
Sufficient water level
Valves in correct position
Clean pre-filter basket
Skimmers not blocked
Do not:
Do not dismantle the pump
Do not force mechanisms
Do not run dry
Do not modify installation
š± How to report the problem?
Through the Intercom chatbot on your tenant space
Specify:
Observed symptoms
Checks performed
Installation photos
ā° Intervention timeframes
Total failure with equipment risk:
Priority intervention
Presence required for intervention
Partial failure:
Intervention by scheduled appointment and according to technician availability
Preliminary remote diagnosis possible
While waiting for intervention:
Do not use pump
Maintain correct water level
Add chlorine manually if possible
Monitor water condition
š° Responsibilities
Covered by Colonies:
Normal mechanical failure
Standard wear
Installation defect
Equipment obsolescence
Preventive replacement
Tenant's responsibility:
Damage due to negligence
Lack of routine maintenance
Improper use
Unauthorized modification
Pre-filter cleaning
Water level monitoring
š” Good to know
Common causes:
Air leak
Clogged pre-filter
Incorrect programming
Tripped circuit breaker
Prevention:
Regular cleaning
Water level monitoring
Daily check - See article
Preventive maintenance
š° Financial impact
Quick intervention needed:
Prevents water deterioration
Prevents serious breakdowns
Maintains water quality
Saves products
Consequences of prolonged breakdown:
Costly corrective treatment
More significant repairs
Excessive product consumption
Possible pool closure