Pump doesn't seem to be working

🔍 Problem identification

• Signs of malfunction:

  • No operating noise

  • No visible water circulation

  • Abnormal noise

  • Bubbles in returns

• Points to check:

  • Power supply

  • Water level

  • Pre-filter basket

  • Open/closed valves

⚡ What to do?

• Electrical checks:

  • Circuit breaker engaged

  • Power plug connected

  • Timer/clock

  • Indicator lights on

• Hydraulic checks:

  • Sufficient water level

  • Valves in correct position

  • Clean pre-filter basket

  • Skimmers not blocked

• Do not:

  • Do not dismantle the pump

  • Do not force mechanisms

  • Do not run dry

  • Do not modify installation

📱 How to report the problem?

• Through your tenant portal:

  • Category: "Technical Assistance - Other"

  • Specify:

    • Observed symptoms

    • Checks performed

    • Installation photos

⏰ Intervention timeframes

• Total failure with equipment risk:

  • Priority intervention

  • Presence required for intervention

• Partial failure:

  • Intervention by scheduled appointment and according to technician availability

  • Preliminary remote diagnosis possible

• While waiting for intervention:

  • Do not use pump

  • Maintain correct water level

  • Add chlorine manually if possible

  • Monitor water condition

💰 Responsibilities

• Covered by Colonies:

  • Normal mechanical failure

  • Standard wear

  • Installation defect

  • Equipment obsolescence

  • Preventive replacement

• Tenant's responsibility:

  • Damage due to negligence

  • Lack of routine maintenance

  • Improper use

  • Unauthorized modification

  • Pre-filter cleaning

  • Water level monitoring

💡 Good to know

• Common causes:

  • Air leak

  • Clogged pre-filter

  • Incorrect programming

  • Tripped circuit breaker

• Prevention:

  • Regular cleaning

  • Water level monitoring

  • Daily check - See article

    • How to properly maintain our pool?

    • Water changes color, what to do?

  • Preventive maintenance

💰 Financial impact

• Quick intervention needed:

  • Prevents water deterioration

  • Prevents serious breakdowns

  • Maintains water quality

  • Saves products

• Consequences of prolonged breakdown:

  • Costly corrective treatment

  • More significant repairs

  • Excessive product consumption

  • Possible pool closure

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