🔍 Problem identification
Assess the situation:
Size and type of fire
People in danger
Evacuation routes
Points to check:
Immediate safety:
Presence of smoke
Heat
Accessible exits
Risk of spreading
⚡ What to do?
Immediate actions:
CALL FIRE DEPARTMENT (18):
Exact address
Floor concerned
Nature of fire
People in danger
Evacuate following evacuation and safety plans
If fire is controllable:
Use available fire extinguisher(s)
Turn off electricity/gas
Close doors/windows
Do not:
Do not take risks
Do not use elevator
Do not go back
📱 How to report the problem?
Fire department (18):
Stay calm
Be precise
Follow instructions
Colonies:
Once safe for incident follow-up either through Coliving emergency number or via your tenant portal
⏰ Intervention timeframes
Fire department:
Immediate intervention
Don't wait to call them
💰 Who covers the costs?
Home insurance:
By tenant's insurance when tenant has their own contract or the owner's insurance if the building is impacted.
Procedures:
Claim declaration
Photos and videos of damage
Bills/supporting documents
⚠️ Warning
Priorities:
Save lives
Alert emergency services
Contain fire
Evacuate
Prevention:
Smoke detectors mounted and functional. Colonies provides and installs these detectors in all its accommodations!
Clear exits
📚 Useful resources
Emergency numbers:
Fire department: 18
Emergency medical service: 15
Police: 17