🔍 Problem identification
Type of triggering:
False alarms
Unwanted triggering
Faulty alarm
Identifiable causes
Points to check:
Cooking smoke
Shower steam
Dust
Malfunction
⚡ What to do?
Immediate actions:
For each triggering:
Check for absence of fire
Identify source
Ventilate if necessary
If in doubt:
Evacuate
Call fire department
Follow fire procedure
Do not:
Do not deactivate alarm without advice from Colonies, fire department, or installer
Do not ignore alerts
Do not cover detectors
📱 How to report the problem?
Through your tenant portal:
Category: "Technical Assistance - Fire Safety"
Specify:
Frequency of triggering
Identified causes
Usual times
Photos/videos to provide:
Affected detectors
Alarm system (error codes, handles etc...)
Triggering situations
⏰ Intervention timeframes
According to severity:
Immediate intervention in case of malfunction
Scheduled technical verification
Settings adjustment
💰 Who covers the costs?
Covered by Colonies:
Faulty system
Regular maintenance
Technical adjustments
Tenant's responsibility:
Inappropriate use
Deliberate damage
Avoidable triggering
⚠️ Warning
Prevention:
Ventilate well when cooking
Avoid excessive smoke/steam
Maintain detector cleanliness
Safety:
Always take fire alarm seriously
Check alarm source
Evacuate if in doubt
📚 Useful resources
Contacts:
Fire department: 18
Evacuation plan