🔍 Problem identification
Check the extent:
Entire accommodation affected or just one room
Neighbors also affected
Points to check:
Electrical panel:
Position of circuit breakers
Main breaker
Division breakers
Possible causes:
Electrical overload
Network problem
Short circuit
⚡ What to do?
Immediate checks:
At electrical panel:
Identify tripped breakers
Unplug large appliances
Try to reset
In the accommodation:
Check with neighbors
Do not:
Do not touch wires
Do not open the panel
Do not force breakers
📱 How to report the problem?
Through your tenant portal:
Category: "Technical Assistance - Electricity"
Specify:
Extent of outage
Actions already taken
Presence of sensitive equipment
Photos of meter and its power rating
Important information:
Time of outage
Triggering event
⏰ Intervention timeframes
Total outage:
Priority intervention within hours
Partial outage:
Intervention within the day or few days depending on affected area and possible consequences
💰 Who covers the costs?
Covered by Colonies:
Installation problem
Network failure
General malfunction
Tenant's responsibility:
Damage
Misuse
⚠️ Warning
Safety:
Unplug sensitive devices
Priority equipment:
Refrigerator/freezer
Medical equipment
Security systems
💡 Good to know
Common causes:
Too many simultaneous devices
Short circuit
General network problem or distributor outage in the area
📚 Useful resources
For more information, you can watch this tutorial video: