🔍 Problem identification
Check symptoms:
Doesn't work at all
Works intermittently
Hot to touch
Loose from wall
Points to check:
Physical condition:
Burn marks
Stability in wall
Stuck button
Operation:
Other switches in circuit
Affected bulbs
Corresponding circuit breaker
⚡ What to do?
Immediate actions:
If in doubt:
Stop using the switch
Turn off circuit at breaker
Use alternative light source
If switch is loose:
Do not touch exposed wires
Isolate the area
Turn off affected circuit
Do not:
Do not force the mechanism
Do not handle if safety concerns
📱 How to report the problem?
Through your tenant portal:
Category: "Technical Assistance - Electricity"
Specify:
Exact location
Observed symptoms
Since when
Photos to provide:
Overview of switch
Close-up of visible defects
Affected circuit in electrical panel
⏰ Intervention timeframes
Intervention within a few days possible with charge-back if tenant responsibility.
💰 Who covers the costs?
Covered by Colonies:
Installation defect
General electrical problem
Tenant's responsibility:
Deliberate damage
Misuse
Impact damage
⚠️ Warning
Electrical safety:
Never touch wires
Cut power if in doubt
Risks:
Short circuit
💡 Good to know
While waiting for intervention:
Use temporary lamp
Note circuit breaker location
Prevention:
Avoid impacts to switch