🔍 Problem identification
Check the extent:
Single outlet affected
Multiple outlets on same circuit
Entire area of accommodation
Specific device not working
Points to check:
Outlet condition:
Burn marks
Stability in wall
Visible deformation
Stuck objects
Operation:
Test with different devices
Check circuit breaker (area breaker reset)
Other nearby outlets
⚡ What to do?
Immediate actions to test:
Try another simple device
Check circuit breaker
Test neighboring outlet
Do not:
Do not insert objects into outlet
Do not dismantle the outlet
Do not spray water/products
📱 How to report the problem?
Through your tenant portal:
Category: "Technical Assistance - Electricity"
Specify:
Exact location
Tests performed
Devices affected
Photos to provide:
Overview of outlet
Circuit breaker condition
⏰ Intervention timeframes
Intervention within a few days
💰 Who covers the costs?
Covered by Colonies:
Normal wear and tear
Installation defect
General electrical problem
Tenant's responsibility:
Deliberate damage
Electrical overload
Damage due to misuse
⚠️ Warning
Electrical safety:
Never touch inside
Avoid daisy-chaining power strips
Check device condition
Danger signs:
Blackening
Crackling
Abnormal heat
Sparks