đ Problem identification
Check operation:
Never turns on
Stays on permanently
Turns on randomly
Abnormal delay in activation
Points to check:
Sensor condition:
Sensor cleanliness
Correct orientation
Visible damage
Environment:
Ambient light
Possible obstacles
⥠What to do?
Simple checks:
Clean the sensor
Check the bulb
Check the circuit breaker
Test manual switch (if existing)
Do not:
Do not dismantle the sensor
Do not force settings
Do not modify the installation
đ± How to report the problem?
Through your tenant portal:
Write to the chatbot
Specify:
Exact location
Observed symptoms
Tests performed
Photos to provide:
View of sensor
Covered area
Possible obstacles
â° Intervention timeframes
Scheduling according to availability
đ° Who covers the costs?
Covered by Colonies:
Technical malfunction
Normal wear and tear
Installation problem
Tenant's responsibility:
Damage
đĄ Good to know
Normal operation:
Detection up to 6-8m
Angle of about 120°
Standard delay 1-2min
Common causes:
Dirty sensor
Wrong settings
Defective bulb