Skip to main content

Light motion detector no longer works

🔍 Problem identification

  • Check operation:

    • Never turns on

    • Stays on permanently

    • Turns on randomly

    • Abnormal delay in activation

  • Points to check:

    • Sensor condition:

      • Sensor cleanliness

      • Correct orientation

      • Visible damage

    • Environment:

      • Ambient light

      • Possible obstacles

⚡ What to do?

  • Simple checks:

    • Clean the sensor

    • Check the bulb

    • Check the circuit breaker

    • Test manual switch (if existing)

  • Do not:

    • Do not dismantle the sensor

    • Do not force settings

    • Do not modify the installation

📱 How to report the problem?

  • Through your tenant portal:

    • Category: "Technical Assistance - Electricity"

    • Specify:

      • Exact location

      • Observed symptoms

      • Tests performed

  • Photos to provide:

    • View of sensor

    • Covered area

    • Possible obstacles

⏰ Intervention timeframes

  • Scheduling according to availability

💰 Who covers the costs?

  • Covered by Colonies:

    • Technical malfunction

    • Normal wear and tear

    • Installation problem

  • Tenant's responsibility:

    • Damage

💡 Good to know

  • Normal operation:

    • Detection up to 6-8m

    • Angle of about 120°

    • Standard delay 1-2min

  • Common causes:

    • Dirty sensor

    • Wrong settings

    • Defective bulb

Did this answer your question?