🔍 Problem identification
Check type of instability:
Unstable foot/support
Loose wall mounting
Defective assembly
Points to check:
Condition of screws and bolts + tightness
Stability on floor
Mounting points
Support wear
⚡ What to do?
Immediate actions:
Empty the furniture
Check all mounting points
Tighten visible screws with appropriate screwdriver
Temporarily wedge if necessary
Do not:
Do not overload unstable furniture
Do not completely disassemble if not necessary
Do not force fixings
📱 How to report the problem?
Through your tenant portal:
Category: "Technical Assistance - Furniture/Equipment"
Specify:
Exact type of furniture, brand and reference if possible
Potential risk
Actions already taken
Photos to provide:
Overall view of furniture
Zoom on unstable parts
Affected mounting points
⏰ Intervention timeframes
Replacement if necessary and if repair impossible depending on supplier delays.
💰 Who covers the costs?
Covered by Colonies:
Wear and tear
Initial mounting problem
Tenant's responsibility:
Deliberate damage
Misuse
Obvious overload
Lack of maintenance
⚠️ Warning
Safety:
Warn flatmates to be vigilant
Do not use the item for anything other than its intended purpose
While waiting for intervention:
Limit use
💡 Good to know
Prevention:
Check fixings regularly
Respect maximum loads
Avoid frequent moving
Maintenance:
Periodic screw tightening