🔍 Problem identification
Type of malfunction:
Shutter blocked in up/down position
Blind that won't roll up anymore
Mechanism that forces
Broken strap/crank
Points to check:
Mechanism condition
Presence of obstacles
Rail/tracks
Blocking points
⚡ What to do?
Immediate actions:
Do not force the mechanism
Check for absence of obstacles
Clean rails/tracks and try to put the shutter back inside
Test movement gently
Do not:
Do not pull violently
Do not dismantle the mechanism
Do not force opening/closing
📱 How to report the problem?
Through your tenant portal:
Category: "Technical Assistance - Small Repairs"
Specify:
Exact type of shutter/blind
Current position
Description of blockage
Actions already attempted
Photos/videos to provide:
General view
Mechanism
Blocking point
Possible damage
⏰ Intervention timeframes
Depending on situation:
Blocked closed shutter: priority
Depends on necessary parts and availability of specialized technician
Sometimes, shutters cannot be repaired and curtains will be installed.
💰 Who covers the costs?
Covered by Colonies:
Mechanical defect
Installation problem
Wear and tear
Tenant's responsibility:
Deliberate damage
Misuse
Lack of maintenance
Excessive forcing
⚠️ Warning
While waiting for intervention:
Use curtains if available
Maintain stable position
💡 Good to know
Usage:
Avoid sudden movements and fully raising the shutter
Respect opening direction
Do not force if resistance
Keep mechanisms clean