🔍 Problem identification
Type of problem:
Squeaking when opening/closing
Friction with floor
Difficult closing
Door that bounces
Points to check:
Hinges and pivots
Condition of seals
Door alignment
Floor condition
⚡ What to do?
Immediate actions:
Clean hinges/pivots
Lightly oil moving parts
Check fixing screws
Test movement
Do not:
Do not remove the door
Do not force movement
Do not modify fixings
📱 How to report the problem?
Through your tenant portal:
Category: "Technical Assistance - Small Repairs"
Specify:
Door location
Exact type of problem
Tests performed
Photos/videos to provide:
General view of door
Friction points
Hinges/pivots
Video of problem
⏰ Intervention timeframes
Access problem:
Quick intervention if blockage prevents access to a room
Scheduling dependent on your availability and that of service provider if simple inconvenience
💰 Who covers the costs?
Covered by Colonies:
Normal wear and tear
Installation defect
Structural problem
Tenant's responsibility:
Deliberate damage
Impact/accident
Lack of maintenance
⚠️ Warning
Safety:
Avoid blocking access
Maintain emergency exits
Report quickly if urgent (for example if it's an emergency exit)
Maintenance:
Regular cleaning
Periodic lubrication
Check fixings
💡 Good to know
Temporary solutions:
WD40 on hinges
Light tightening of screws