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My door creaks / rubs / doesn't close properly

🔍 Problem identification

  • Type of problem:

    • Squeaking when opening/closing

    • Friction with floor

    • Difficult closing

    • Door that bounces

  • Points to check:

    • Hinges and pivots

    • Condition of seals

    • Door alignment

    • Floor condition

⚡ What to do?

  • Immediate actions:

    • Clean hinges/pivots

    • Lightly oil moving parts

    • Check fixing screws

    • Test movement

  • Do not:

    • Do not remove the door

    • Do not force movement

    • Do not modify fixings

đŸ“± How to report the problem?

  • Through the Intercom chatbot on your tenant space

    • Specify:

      • Door location

      • Exact type of problem

      • Tests performed

  • Photos/videos to provide:

    • General view of door

    • Friction points

    • Hinges/pivots

    • Video of problem

⏰ Intervention timeframes

  • Access problem:

    • Quick intervention if blockage prevents access to a room

    • Scheduling dependent on your availability and that of service provider if simple inconvenience

💰 Who covers the costs?

  • Covered by Colonies:

    • Normal wear and tear

    • Installation defect

    • Structural problem

  • Tenant's responsibility:

    • Deliberate damage

    • Impact/accident

    • Lack of maintenance

⚠ Warning

  • Safety:

    • Avoid blocking access

    • Maintain emergency exits

    • Report quickly if urgent (for example if it's an emergency exit)

  • Maintenance:

    • Regular cleaning

    • Periodic lubrication

    • Check fixings

💡 Good to know

  • Temporary solutions:

    • WD40 on hinges

    • Light tightening of screws

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