🔍 Problem identification
Type of degradation:
Loose seal
Blackened/moldy seal
Cracked seal
Missing seal
Points to check:
Exact location
Extent of problem
Presence of moisture
Risk of infiltration
⚡ What to do?
Immediate actions:
Dry the area
Clean surfaces
Avoid water accumulation
Keep ventilated
Do not:
Do not ignore possible infiltrations as your responsibility could be engaged in case of negligence
📱 How to report the problem?
Through your tenant portal:
Category: "Technical Assistance - Small Repairs"
Specify:
Exact location
Type of degradation
Presence of infiltration
Urgency of situation
Photos to provide:
General view of area
Close-up of seals
Possible moisture traces
⏰ Intervention timeframes
Emergency if active infiltration. Intervention may be at your expense in case of lack of maintenance
On request and subject to availability for aesthetic issues
💰 Who covers the costs?
Covered by Colonies:
Initial sealing defect
Tenant's responsibility:
Deliberate damage
Lack of maintenance and regular cleaning (may be deducted from security deposit)
⚠️ Warning
Prevention:
Clean regularly
Ventilate effectively
Risks:
Infiltrations
Mold
Support degradation
Hygiene problems
💡 Good to know
Maintenance:
Regular gentle cleaning
Avoid aggressive products
Keep dry
Check periodically