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Silicone gaskets are loose/damaged

🔍 Problem identification

  • Type of degradation:

    • Loose seal

    • Blackened/moldy seal

    • Cracked seal

    • Missing seal

  • Points to check:

    • Exact location

    • Extent of problem

    • Presence of moisture

    • Risk of infiltration

⚡ What to do?

  • Immediate actions:

    • Dry the area

    • Clean surfaces

    • Avoid water accumulation

    • Keep ventilated

  • Do not:

    • Do not ignore possible infiltrations as your responsibility could be engaged in case of negligence

đŸ“± How to report the problem?

  • Through the Intercom chatbot on your tenant space

    • Specify:

      • Exact location

      • Type of degradation

      • Presence of infiltration

      • Urgency of situation

  • Photos to provide:

    • General view of area

    • Close-up of seals

    • Possible moisture traces

⏰ Intervention timeframes

  • Emergency if active infiltration. Intervention may be at your expense in case of lack of maintenance

  • On request and subject to availability for aesthetic issues

💰 Who covers the costs?

  • Covered by Colonies:

    • Initial sealing defect

  • Tenant's responsibility:

    • Deliberate damage

    • Lack of maintenance and regular cleaning (may be deducted from security deposit)

⚠ Warning

  • Prevention:

    • Clean regularly

    • Ventilate effectively

  • Risks:

    • Infiltrations

    • Mold

    • Support degradation

    • Hygiene problems

💡 Good to know

  • Maintenance:

    • Regular gentle cleaning

    • Avoid aggressive products

    • Keep dry

    • Check periodically

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