Colonies

- Loose bracket
- Leaning curtain rod
- Unstable fixing
- Broken bracket

- Condition of wall brackets
- Fixing screws
- Wall condition
- Curtain weight

- Type of problem:
 - Loose bracket
 - Leaning curtain rod
 - Unstable fixing
 - Broken bracket
- Points to check:
 - Condition of wall brackets
 - Fixing screws
 - Wall condition
 - Curtain weight

- Remove curtains
- Check fixings and tighten if possible
- Do not force use

- Immediate actions:
 - Remove curtains
 - Check fixings and tighten if possible
 - Do not force use

- Category: "Technical Assistance - Small Repairs"
- Specify:
 - Exact location
 - Type of problem
 - Current condition
 - Risk of falling

- Overall view
- Fixing points
- Possible damage

- Through your tenant portal:
 - Category: "Technical Assistance - Small Repairs"
 - Specify:
 - Exact location
 - Type of problem
 - Current condition
 - Risk of falling
- Photos to provide:
 - Overall view
 - Fixing points
 - Possible damage

Depends on technician availability - intervention within a few days unless major work is required.

- Depends on technician availability - intervention within a few days unless major work is required.

- Defective initial installation
- Structural problem

- Curtain overload
- Deliberate damage
- Misuse

- Covered by Colonies:
 - Defective initial installation
 - Structural problem
- Tenant's responsibility:
 - Curtain overload
 - Deliberate damage
 - Misuse

- Safety:
 - Risk of falling
- While waiting for intervention:
 - Remove curtains if possible

- Choice of fixings
- Respect maximum load

- Installation:
 - Choice of fixings
 - Respect maximum load

My curtain rod is unstable / unsealed

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My curtain rod is unstable / unsealed

🔍 Problem identification

⚡ What to do?

📱 How to report the problem?

⏰ Intervention timeframes

💰 Who covers the costs?

⚠️ Warning

💡 Good to know