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My cupboard won't close properly

🔍 Problem identification

  • Type of problem:

    • Door that rubs

    • Misaligned door

    • Loose hinges

    • Defective rail

  • Points to check:

    • Hinge condition

    • Door alignment

    • Rails and rollers

    • Possible overload

⚡ What to do?

  • Immediate actions:

    • Check hinge screws and tighten or loosen them

    • Clear rails/rollers

    • Test movement

    • Put door back on rail

  • Do not:

    • Do not force closure

    • Do not modify fixings

đŸ“± How to report the problem?

  • Through the Intercom chatbot on your tenant space

    • Specify:

      • Type of closet

      • Nature of problem

      • Actions already attempted

  • Photos to provide:

    • General view of closet

    • Hinges/rails

    • Blocking points

⏰ Intervention timeframes

  • Simple adjustment: quick at tenant's expense

  • Replacement depending on supplier availability and your availability

💰 Who covers the costs?

  • Covered by Colonies:

    • Initial defect

  • Tenant's responsibility:

    • Overload

    • Deliberate damage

    • Misuse

    • Lack of maintenance

⚠ Warning

  • Usage:

    • Avoid overload

    • Handle with care

    • Regular cleaning

  • Maintenance:

    • Lubrication if necessary

💡 Good to know

  • Temporary solutions:

    • Tightening screws

    • Cleaning rails

    • Weight distribution

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