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I've seen a mice in my home

🔍 Problem identification

  • Check signs:

    • Direct presence of mice

    • Movement traces

    • Droppings

    • Suspicious noises

  • Points to check:

    • Sensitive areas:

      • Kitchen

      • Cupboards

      • Dark areas

      • Possible entry points

⚡ What to do?

  • Immediate actions:

    • Deep cleaning:

      • Tidy and clean

      • Remove all accessible food

      • Seal bins tightly

      • Set traps

    • Documentation:

      • Photos of traces

      • Affected areas

      • Frequency of observation

  • Do not:

    • Do not leave food accessible

đŸ“± How to report the problem?

  • Through the Intercom chatbot on your tenant space

    • Specify:

      • Number of mice seen

      • Affected areas

      • Date of first observation

  • Photos to provide:

    • Suspected entry points

    • Possible damage

⏰ Intervention timeframes

  • Priority intervention:

    • Professional diagnosis

    • Implementation of treatment which may require multiple visits

💰 Who covers the costs?

  • Covered by Colonies:

    • Professional intervention

    • Initial treatment

    • Securing access points

  • Tenant's responsibility:

    • Maintaining cleanliness

    • Secure food storage

    • Daily prevention

    • Any intervention caused by lack of maintenance or hygiene from tenants

    • In flatsharing, these interventions are the tenants' responsibility

💡 Good to know

  • Signs of infestation:

    • Noises in walls

    • Gnawing marks

    • Characteristic droppings

  • Preventive solutions:

    • Regular tidying and cleaning

    • Eliminating access (closing doors, sealing holes...)

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