🔍 Problem identification
Check signs:
Direct presence of mice
Movement traces
Droppings
Suspicious noises
Points to check:
Sensitive areas:
Kitchen
Cupboards
Dark areas
Possible entry points
⚡ What to do?
Immediate actions:
Deep cleaning:
Tidy and clean
Remove all accessible food
Seal bins tightly
Set traps
Documentation:
Photos of traces
Affected areas
Frequency of observation
Do not:
Do not leave food accessible
📱 How to report the problem?
Through your tenant portal:
Category: "Technical Assistance - Pests"
Specify:
Number of mice seen
Affected areas
Date of first observation
Photos to provide:
Suspected entry points
Possible damage
⏰ Intervention timeframes
Priority intervention:
Professional diagnosis
Implementation of treatment which may require multiple visits
💰 Who covers the costs?
Covered by Colonies:
Professional intervention
Initial treatment
Securing access points
Tenant's responsibility:
Maintaining cleanliness
Secure food storage
Daily prevention
Any intervention caused by lack of maintenance or hygiene from tenants
In flatsharing, these interventions are the tenants' responsibility
💡 Good to know
Signs of infestation:
Noises in walls
Gnawing marks
Characteristic droppings
Preventive solutions:
Regular tidying and cleaning
Eliminating access (closing doors, sealing holes...)