🔍 Problem identification
Check signs:
Visible presence
Traces of movement
Affected areas
Points to check:
Sensitive areas:
Kitchen
Bathroom
Water points
Dark areas
⚡ What to do?
Immediate actions:
Deep cleaning:
Tidy and clean
Remove crumbs/waste
Close and empty bins
Documentation:
Photos of insects
Infested areas
Frequency of observation and estimation of presence level
Do not:
Do not use insecticides without advice
Do not wait to report
Do not leave food in the open or on the floor
📱 How to report the problem?
Through your tenant portal:
Category: "Technical Assistance - Pests"
Specify:
Number of insects seen
Affected areas
Date of first observation
Photos to provide:
Insects if possible
⏰ Intervention timeframes
Quick intervention depending on diagnosis and extent of infestation
💰 Who covers the costs?
Covered by Colonies:
Initial treatment
Original problem
Tenant's responsibility:
Preventive maintenance
Daily hygiene
Intervention related to lack of hygiene
⚠️ Warning
Prevention:
Thorough cleanliness
Airtight food storage
Regular waste disposal
Spread:
Risk of contamination
Rapid multiplication
💡 Good to know
Signs of infestation:
Nocturnal activity
Preventive solutions:
Regular cleaning
Tight seals