🔍 Problem identification
Check symptoms:
Won't turn on
No/poor suction
Abnormal noise
Light not working
Points to check:
General condition:
Buttons/controls
Lighting
Maintenance:
Filter condition
Grease buildup
⚡ What to do?
Simple checks:
Power supply:
Check connection and circuit breaker
Replace bulbs if lighting defective
Cleaning:
Remove and replace filters
Remove and clean grilles
Do not:
Do not dismantle the appliance
Do not force controls
Do not clean without turning off hood
📱 How to report the problem?
Through your tenant portal:
Category: "Technical Assistance - Appliances"
Specify:
Type of problem
Maintenance performed and proof of filter change
Photos / videos to provide:
General view
Filter condition
⏰ Intervention timeframes
Dependent on type of problem, installation type and equipment supplier or manufacturer service response time.
💰 Who covers the costs?
Covered by Colonies:
Technical failure
Normal wear and tear
Faulty installation
Tenant's responsibility:
Regular maintenance
Regular cleaning
Purchase and change of grease filters
⚠️ Warning
Regular maintenance:
Cleaning at least quarterly
Degreasing
Filter checks
Safety:
Fire risk if too much grease buildup
💡 Good to know
Optimal efficiency:
Turn on before cooking
Leave running after
Clean regularly
For more information, you can consult this link: Tutorial