🔍 Problem identification
Check symptoms:
Won't turn on
Won't heat
Poor heating
Abnormal noise
Indicator lights off
Points to check:
Power supply:
Electrical connection
Circuit breaker
Clock/programming
General condition:
Cleanliness
Door seal and closure
Heating elements
⚡ What to do?
Simple checks:
Power supply:
Check connection
Check circuit breaker
Set clock
Settings:
Check temperature
Test different cooking modes
Check door closes properly
Do not:
Do not dismantle the appliance
Do not force controls
Do not use if safety concerns
📱 How to report the problem?
Through your tenant portal:
Category: "Technical Assistance - Appliances"
Specify:
Type of problem
Tests performed
Exact model (brand, model, numbers on label)
Photos/videos to provide:
General view
Error code if any
Rating plate
⏰ Intervention timeframes
Depending on type of problem, manufacturer service or supplier response time. Can take several days.
💰 Who covers the costs?
Covered by Colonies:
Technical failure
Normal wear and tear
Faulty installation
Tenant's responsibility:
Regular maintenance
Regular cleaning
Damage caused by misuse or lack of maintenance
⚠️ Warning
Safety:
Turn off oven if sparking and clean with suitable products.
💡 Good to know
Common causes:
Incorrect programming
Door not properly closed
Faulty heating element
Burnt food residue causing odor or sparks
For more information, you can consult this link: Tutorial