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My oven no longer works / malfunctions

🔍 Problem identification

  • Check symptoms:

    • Won't turn on

    • Won't heat

    • Poor heating

    • Abnormal noise

    • Indicator lights off

  • Points to check:

    • Power supply:

      • Electrical connection

      • Circuit breaker

      • Clock/programming

    • General condition:

      • Cleanliness

      • Door seal and closure

      • Heating elements

⚡ What to do?

  • Simple checks:

    • Power supply:

      • Check connection

      • Check circuit breaker

      • Set clock

    • Settings:

      • Check temperature

      • Test different cooking modes

      • Check door closes properly

  • Do not:

    • Do not dismantle the appliance

    • Do not force controls

    • Do not use if safety concerns

đŸ“± How to report the problem?

  • Through the Intercom chatbot on your tenant space

    • Specify:

      • Type of problem

      • Tests performed

      • Exact model (brand, model, numbers on label)

  • Photos/videos to provide:

    • General view

    • Error code if any

    • Rating plate

⏰ Intervention timeframes

Depending on type of problem, manufacturer service or supplier response time. Can take several days.

💰 Who covers the costs?

  • Covered by Colonies:

    • Technical failure

    • Normal wear and tear

    • Faulty installation

  • Tenant's responsibility:

    • Regular maintenance

    • Regular cleaning

    • Damage caused by misuse or lack of maintenance

⚠ Warning

  • Safety:

    • Turn off oven if sparking and clean with suitable products.

💡 Good to know

  • Common causes:

    • Incorrect programming

    • Door not properly closed

    • Faulty heating element

    • Burnt food residue causing odor or sparks

For more information, you can consult this link: Tutorial

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