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My dishwasher doesn't work / doesn't clean properly.

🔍 Problem identification

  • Check symptoms:

    • Won't start

    • Poor cleaning

    • Leaks

    • Abnormal noise

    • Won't drain

  • Points to check:

    • Power supply:

      • Electrical connection

      • Water supply

      • Drainage

    • General condition:

      • Filters

      • Spray arms

      • Seals

⚡ What to do?

  • Simple checks:

    • Cleaning:

      • Filters

      • Spray arms

      • Door seal

    • Check:

      • Regeneration salt

      • Rinse aid

      • Washing product

  • Do not:

    • Do not force mechanisms

    • Do not dismantle appliance

    • Do not overload

đŸ“± How to report the problem?

  • Through the Intercom chatbot on your tenant space

    • Specify:

      • Type and description of problem

      • Tests performed

      • Maintenance done

  • Photos to provide:

    • Filters

    • Error code if any

⏰ Intervention timeframes

  • Complete failure:

    • Intervention depending on manufacturer service and type of problem

  • Partial malfunction:

    • Scheduled intervention based on availability

💰 Who covers the costs?

  • Covered by Colonies:

    • Technical failure

    • Equipment replacement

    • Normal wear and tear

    • Faulty installation

  • Tenant's responsibility:

    • Regular maintenance

    • Cleaning products

    • Damage caused by lack of maintenance or misuse

⚠ Warning

  • Regular maintenance:

    • Clean filters

    • Check salt/rinse aid

    • Check seals

    • Use suitable products

📚 Useful resources

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