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I have a problem with a small appliance (coffee maker, kettle, toaster...)

🔍 Problem identification

  • Type of appliance:

    • Coffee maker

    • Kettle

    • Toaster

    • Microwave

  • Points to check:

    • Power supply:

      • Electrical connection

      • Working outlet

      • Circuit breaker

    • General condition:

      • Descaling

      • Visible damage

⚡ What to do?

  • Simple checks:

    • Power supply:

      • Test another outlet

      • Check connection

      • Check circuit breaker

    • Maintenance:

      • Clean appliance

      • Descale if necessary

      • Check seals

  • Do not:

    • Do not dismantle appliance without expertise

đŸ“± How to report the problem?

  • Through the Intercom chatbot on your tenant space

    • Specify:

      • Type of appliance, brand and model

      • Nature of problem

      • Tests performed

  • Photos to provide:

    • General view

    • Product reference

⏰ Intervention timeframes

  • Depending on equipment:

    • Replacement possible - few days

    • Repair if under warranty and possible - dependent on relevant manufacturer service and provider

💰 Who covers the costs?

  • Covered by Colonies:

    • Technical failure requiring replacement (except if damage is tenant responsibility)

    • Normal wear and tear

  • Tenant's responsibility:

    • Misuse

    • Damage

    • Regular maintenance

⚠ Warning

  • Maintenance:

    • Regular cleaning

    • Periodic descaling

    • Cable checking

💡 Good to know

  • Average lifespan:

    • Coffee maker: 2-3 years

    • Kettle: 2-3 years

    • Toaster: 2-3 years

📚 Useful resources

For more information, you can consult this link: Tutorial

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