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My fridge / freezer is no longer working or is malfunctioning

🔍 Problem identification

  • Check symptoms:

    • Not cooling

    • Abnormal noise

    • Water leak

    • Excessive frost

    • Door not closing properly

  • Points to check:

    • Power supply:

      • Electrical connection

      • Thermostat position

      • Indicator lights on

    • General condition:

      • Door seals

      • Ventilation

      • Cleanliness

⚡ What to do?

  • Immediate checks:

    • Connection:

      • Plug connected

      • Circuit breaker

    • Settings:

      • Adjust thermostat

      • Perform defrosting

      • Replace door seal

    • Leak:

      • Place a container or turn off appliance

đŸ“± How to report the problem?

  • Through your tenant portal:

    • Ecrire au chatbot

    • Specify:

      • Type of problem

      • Tests performed

      • Perceived urgency

  • Photos to provide:

    • General view

    • Visible problem

    • Thermostat/settings

⏰ Intervention timeframes

  • Complete failure:

    • Priority intervention if no other equipment available

  • Partial malfunction:

    • Scheduled intervention via manufacturer service possible depending on availability

💰 Who covers the costs?

  • Covered by Colonies:

    • Normal wear and tear

    • Appliance replacement (except if tenant responsibility)

    • Faulty installation

  • Tenant's responsibility:

    • Misuse

    • Damage

    • Regular maintenance

⚠ Warning

  • Regular maintenance:

    • Cleaning

    • Defrosting

    • Checking seals

💡 Good to know

  • Ideal temperatures:

    • Refrigerator: 4°C

    • Freezer: -18°C

  • Common causes:

    • Incorrectly set thermostat

    • Overload

    • Excessive frost

📚 Useful resources

For more information, you can consult this link: Tutorial

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