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A piece of equipment or furniture is broken

🔍 Problem identification

  • Type of damage:

    • Complete breakage

    • Partial breakage

    • Normal wear

    • Malfunction

  • Points to check:

    • General condition:

      • Hazard level

      • Repairability

    • Cause of problem:

      • Accident

      • Wear

      • Existing defect

⚡ What to do?

  • In case of normal wear, contact us. We will review your replacement request.

  • In case of breakage or damage, we can provide you with the product reference for replacement.

📱 How to report the problem?

  • Through your tenant portal:

    • Category: "Technical Assistance - Furniture/Equipment"

    • Specify:

      • Nature of problem

      • Circumstances and type of damage

  • Photos to provide:

    • Equipment or furniture concerned

⏰ Intervention timeframes

  • Variable depending on type of equipment and supplier delivery times.

💰 Who covers the costs?

  • Covered by Colonies:

    • Normal wear

    • Age-related wear

  • Tenant's responsibility:

    • Deliberate damage

    • Accident

    • Misuse

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