🔍 Problem identification
Type of damage:
Complete breakage
Partial breakage
Normal wear
Malfunction
Points to check:
General condition:
Hazard level
Repairability
Cause of problem:
Accident
Wear
Existing defect
⚡ What to do?
In case of normal wear, contact us. We will review your replacement request.
In case of breakage or damage, we can provide you with the product reference for replacement.
📱 How to report the problem?
Through your tenant portal:
Category: "Technical Assistance - Furniture/Equipment"
Specify:
Nature of problem
Circumstances and type of damage
Photos to provide:
Equipment or furniture concerned
⏰ Intervention timeframes
Variable depending on type of equipment and supplier delivery times.
💰 Who covers the costs?
Covered by Colonies:
Normal wear
Age-related wear
Tenant's responsibility:
Deliberate damage
Accident
Misuse