🔍 Problem identification
Type of hob
Points to check:
Power supply:
Circuit breaker
Power cable
Connection
Operation:
Indicator lights
Buttons/controls
Heating zones
⚡ What to do?
Immediate checks:
For electric hobs:
Check circuit breaker
Test controls and connections (long press)
Use suitable pots and pans
Do not:
Do not dismantle the appliance
Do not force controls
Do not modify installation
📱 How to report the problem?
Through your tenant portal:
Category: "Technical Assistance - Appliances"
Specify:
Hob type, number, label
Exact symptoms
Tests performed
Photos/videos to provide:
General view of hobs
Exact model
Visible problem
⏰ Intervention timeframes
Complete failure: Priority intervention
Partial failure: Scheduled intervention (potentially dependent on manufacturer service)
💰 Who covers the costs?
Covered by Colonies:
Technical failure
Faulty installation
Normal wear and tear
Tenant's responsibility:
Misuse
Breakage / cracks / scratches
Caused damage
Regular maintenance
💡 Good to know
Regular maintenance:
Clean after each use with suitable products
Common causes:
Tripped circuit breaker
Locked controls
Too much electrical power demanded
📚 Useful resources
Related articles: For more information, you can consult this link: : Tutorial