Skip to main content

The hob doesn't work

🔍 Problem identification

  • Type of hob

  • Points to check:

    • Power supply:

      • Circuit breaker

      • Power cable

      • Connection

    • Operation:

      • Indicator lights

      • Buttons/controls

      • Heating zones

⚡ What to do?

  • Immediate checks:

    • For electric hobs:

      • Check circuit breaker

      • Test controls and connections (long press)

      • Use suitable pots and pans

  • Do not:

    • Do not dismantle the appliance

    • Do not force controls

    • Do not modify installation

đŸ“± How to report the problem?

  • Through your tenant portal:

    • Write to chatbot

    • Specify:

      • Hob type, number, label

      • Exact symptoms

      • Tests performed

  • Photos/videos to provide:

    • General view of hobs

    • Exact model

    • Visible problem

⏰ Intervention timeframes

  • Complete failure: Priority intervention

  • Partial failure: Scheduled intervention (potentially dependent on manufacturer service)

💰 Who covers the costs?

  • Covered by Colonies:

    • Technical failure

    • Faulty installation

    • Normal wear and tear

  • Tenant's responsibility:

    • Misuse

    • Breakage / cracks / scratches

    • Caused damage

    • Regular maintenance

💡 Good to know

  • Regular maintenance:

    • Clean after each use with suitable products

  • Common causes:

    • Tripped circuit breaker

    • Locked controls

    • Too much electrical power demanded

📚 Useful resources

  • Related articles: For more information, you can consult this link: : Tutorial

Did this answer your question?