🔍 Problem identification
Check symptoms:
Won't turn on at all
Won't start cycle
Water leak
Abnormal noise
Incomplete program
Drainage not completed
Points to check:
Power supply:
Electrical connection
Water supply (washing machine)
Drainage properly connected
Usage:
Selected program
Appropriate load
Clean filter
⚡ What to do?
Simple checks:
Power supply:
Plugged in
Water tap open
Hoses not bent
Maintenance:
Clean filter
Check and clean drum
Check seals
Do not:
Do not force door open
Do not dismantle appliance
Do not overload drum
📱 How to report the problem?
Through your tenant portal:
Category: "Technical Assistance - Appliances"
Specify:
Type of appliance
Exact symptoms
Tests performed
Photos/videos to provide:
Error code if any
Appliance model
Visible problem
⏰ Intervention timeframes
Depending on severity, responsibility and availability of another machine
💰 Who covers the costs?
Covered by Colonies:
Technical failure
Replacement (except tenant damage)
Normal wear and tear
Faulty installation
Tenant's responsibility:
Misuse
Regular maintenance and cleaning
Caused damage
⚠️ Warning
Correct use:
Important - Respect maximum load
Use correct program
Clean regularly
Don't put foreign objects (coins, tissues...)
Preventive maintenance:
Monthly cleaning
Filter checks
Regular descaling
💡 Good to know
Regular maintenance:
Empty cycle with white vinegar
Clean seals
Recommended descaling
Common causes:
Clogged filter
Overload
Wrong program
📚 Useful resources
Related articles:
For more information, you can consult this link containing many tutorials: Tutorial