🔍 Problem identification
Type of problem:
Stuck lock
Blocked lock
Key turning with difficulty
Broken mechanism
Points to check:
Lock condition
Key condition
Visible cause of blockage
⚡ What to do?
Immediate actions:
Do not force
Try gently several times
Check for obstruction (piece of paper)
Use appropriate lubricant (WD40)
Do not:
Do not force excessively
Do not dismantle or change the lock without authorization. Modifying a lock could require changing all locks and keys.
Do not use inappropriate tools
📱 How to report the problem?
Through your tenant portal:
Category: "Technical Assistance - Locks"
Specify:
Exact nature of problem
Tests performed
Urgency of situation
Photos/videos to provide:
View of lock
Visible problem
Key condition
⏰ Intervention timeframes
Urgent problem:
Quick intervention if you're locked out with urgent need to access your accommodation
💰 Who covers the costs?
Tenant's responsibility:
Deliberate damage
Misuse
Intervention needed due to lack of maintenance
Lost key
Basic intervention (degreasing)
Colonies' responsibility:
Intervention needed due to break-in / burglary (except in Flatshare where covered by tenants' home insurance)
💡 Good to know
Preventive maintenance:
Periodic lubrication
Regular cleaning