🔍 Problem identification
Type of request:
Room key duplicate
Entry key duplicate
Badge duplicate
Other access
⚡ What to do?
In Coliving:
Request not possible, we do not provide additional key sets beyond those received upon arrival - except for double rooms
In Flatsharing:
Request must be made through your tenant portal
Do not:
Do not make copies without authorization
Do not use an unauthorized locksmith
Do not lend your keys to third parties, you would be held responsible in case of problems
Never change a lock without authorization
📱 How to make the request?
Through your tenant portal:
Category: "Technical Assistance - Locks"
Specify:
Type of key wanted
Reason for request
Number of copies
💰 Who covers the costs?
Tenant's responsibility:
Cost of reproduction
Possible management fees
⚠️ Warning
Important:
Some keys cannot be duplicated
Colonies authorization mandatory
Respect the key organization system to avoid having to reproduce all residence keys