🔍 Problem identification
Type of malfunction:
Not working at all
Partially working
Working randomly
Abnormal light/signal
Points to check:
Physical condition of badge
Affected doors (room, common areas...)
General or isolated problem
⚡ What to do?
Simple checks:
Test on different doors
Check badge condition
Try passing the badge on the lock several times
Immediate actions:
Use alternative access (via your Smartphone when possible)
Contact Colonies
Document the problem
Do not:
Do not force the reader
Do not damage the badge
Do not tamper with or modify the installation
📱 How to report the problem?
Through your tenant portal:
Category: "Technical Assistance - Locks"
Specify:
Type of malfunction (door, light signal or no signal...)
Tests performed
Urgency of situation
Photos to provide:
Affected badge (number)
Video of lock and its indicator lights
⏰ Intervention timeframes
According to severity and type of problem:
May require reprogramming, battery change, use of new badge
In some residences, possibility to give remote access to a flatmate in case of emergency
💰 Who covers the costs?
Covered by Colonies:
Technical malfunction
Programming issue
Tenant's responsibility:
Deliberate damage
Emergency call-out request
Loss or theft
Misuse
💡 Good to know
Alternative access:
Smartphone application with digital access possible in several residences
Caretaker contact