🔍 Problem identification
Type of loss:
Lost badge (building access, parking, bin room)
Theft
Available spare badge
Points to specify:
Place of loss
Circumstances
Other possible access
Identified risks
⚡ What to do?
Immediate actions:
In case of theft:
File a police report
Contact Colonies to deactivate the badge, give you access to a new one and arrange replacement
Secure access
Use your digital access via Smartphone if possible
In case of loss:
Check all possible places (bag, clothes, washing machine, furniture...)
Contact your flatmates for access - their contact details are in your client portal
Contact Colonies to deactivate the badge and get a new one
Do not:
Do not try to copy another badge
Do not use an unauthorized badge
Do not lend your badge to outsiders
Do not force the lock
📱 How to report the problem?
Through your tenant portal:
Category: "Technical Assistance - Locks"
Specify:
Circumstances of loss
Type of badge lost
Urgency of situation and available short-term solutions
Documents to provide:
Requester's identity
⏰ Intervention timeframes
Urgent situation if you're locked out:
In some residences, possibility to give temporary access to your unit to one of your flatmates to retrieve belongings
Possibility to get a temporary badge if available
Standard replacement:
Dependent on badge availability
Programming required
💰 Who covers the costs?
Tenant's responsibility:
Badge replacement
Programming fees
Any intervention performed without written authorization from Colonies
⚠️ Warning
Prevention:
Keep your spare badge in a different place
Never lend your badge
Report any loss immediately for security reasons
Response:
Contact our Emergency services if you live in Coliving or in a large residence, are locked out and need urgent access to your accommodation - we will try to help you remotely
💡 Good to know
Security:
Lost badges will be deactivated