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Ventilation (VMC) no longer works or malfunctions

🔍 Problem identification

  • Check symptoms:

    • Not working at all

    • Abnormal noise

    • Weak suction

    • Persistent odors

  • Points to check:

    • Ventilation outlets:

      • Cleanliness

      • Obstruction

      • Mounting

    • In the accommodation:

      • Presence of moisture

      • Condensation

      • Mold

⚡ What to do?

  • Simple checks:

    • Extraction vents:

      • Clean the grid

      • Check for obstruction

      • Test suction with paper

    • Meanwhile:

      • Ventilate regularly

      • Avoid drying laundry inside

      • Limit moisture sources

  • Do not:

    • Do not block vents

đŸ“± How to report the problem?

  • Through your tenant portal:

    • Write to the chatbot

    • Specify:

      • Rooms affected

      • Observed symptoms

      • Tests performed

  • Photos to provide:

    • Ventilation vents

    • Moisture traces

    • Possible mold

⏰ Intervention timeframes

  • Quick intervention for urgent problems:

    • Significant mold

  • Standard problem:

    • Scheduled intervention by appointment based on diagnosis

💰 Who covers the costs?

  • Covered by Colonies:

    • Defective VMC system

    • Installation

    • Central motor

  • Tenant's responsibility:

    • Regular vent cleaning

    • Routine maintenance

    • Deliberate damage

⚠ Warning

  • Maintenance:

    • Clean vents every 3 months

    • Do not block air circulation

💡 Good to know

  • Effective ventilation:

    • Air out 10 minutes daily

  • Common causes:

    • Clogged vents

    • Motor malfunction

📚 Useful resources

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