🔍 Problem identification
Check symptoms:
Not working at all
Abnormal noise
Weak suction
Persistent odors
Points to check:
Ventilation outlets:
Cleanliness
Obstruction
Mounting
In the accommodation:
Presence of moisture
Condensation
Mold
⚡ What to do?
Simple checks:
Extraction vents:
Clean the grid
Check for obstruction
Test suction with paper
Meanwhile:
Ventilate regularly
Avoid drying laundry inside
Limit moisture sources
Do not:
Do not block vents
📱 How to report the problem?
Through your tenant portal:
Category: "Technical Assistance - Heating and Ventilation"
Specify:
Rooms affected
Observed symptoms
Tests performed
Photos to provide:
Ventilation vents
Moisture traces
Possible mold
⏰ Intervention timeframes
Quick intervention for urgent problems:
Significant mold
Standard problem:
Scheduled intervention by appointment based on diagnosis
💰 Who covers the costs?
Covered by Colonies:
Defective VMC system
Installation
Central motor
Tenant's responsibility:
Regular vent cleaning
Routine maintenance
Deliberate damage
⚠️ Warning
Maintenance:
Clean vents every 3 months
Do not block air circulation
💡 Good to know
Effective ventilation:
Air out 10 minutes daily
Common causes:
Clogged vents
Motor malfunction