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My heater doesn't heat or doesn't heat enough

🔍 Problem identification

  • Check operation:

    • Not heating at all

    • Partially heating

    • Insufficient heating

    • Abnormal noises

  • Points to check:

    • On the radiator:

      • Thermostat position

      • Presence of air (bleeding)

      • Valve condition

    • In the accommodation:

      • Other radiators

      • Room temperature

      • Windows/doors

⚡ What to do?

  • Simple checks:

    • Thermostat:

      • Set to maximum position

      • Check batteries if electronic thermostat

      • Electric radiator connection

      • Check hot water tanks and boiler operation

    • Bleeding if necessary:

    • Building management:

      • Check with neighbors

      • Work in the building

      • High outdoor temperature or outside heating period

      • Building heating system malfunction

  • Do not:

    • Do not force valves

    • Do not dismantle the radiator

    • Do not bleed without container

📱 How to report the problem?

  • Through your tenant portal:

    • Category: "Technical Assistance - Heating"

    • Specify:

      • Radiator location and type (electric, water, central heating)

      • Exact symptoms and extent of problem

      • Tests performed

  • Photos to provide:

    • View of radiator

    • Thermostatic valve

    • Possible leaks

⏰ Intervention timeframes

  • Total absence of heating:

    • Priority intervention

    • Timeframe depending on temperature and urgency

    • Dependent on building management response time if applicable

💰 Who covers the costs?

  • Covered by Colonies:

    • Technical problem

    • Normal wear and tear

    • Faulty installation

  • Tenant's responsibility:

    • Regular maintenance

    • Regular bleeding

    • Caused damage

⚠️ Warning

  • Maintenance:

    • Bleed regularly

    • Do not cover

  • Energy savings:

    • Recommended temperature: 19°C

    • Close windows

    • Keep radiators unobstructed

📚 Useful resources

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