🔍 Problem identification

Signs of seal wear:
- Blackening or mold
- Visible detachment
- Cracks or fissures
- Water infiltration
- Moisture marks around seals
Points to check:
- General condition of seal:
  - Adhesion to surface
  - Seal continuity
  - Presence of holes
- Affected areas:
  - Around shower/bathtub
  - Around sink/washbasin
  - Connection points
Emergency situation if:
- Significant infiltration to neighbors
- Complete detachment of seal

⚡ What to do?

Preventive maintenance:
- Clean regularly:
  - Use diluted white vinegar
  - Scrub with soft brush
  - Dry after each use
- Ventilate daily:
  - Open window for 10-15 minutes
  - Use ventilation during shower
  - Avoid drying laundry in the room
In case of mold:
- Immediate treatment:
  - Clean with anti-mold product
  - Dry area completely
  - Maintain good ventilation
Do not:
- Do not violently scrape the seals
- Do not use very aggressive products
- Do not let the situation worsen

Through your tenant portal:
- Category: "Technical Assistance - Plumbing"
- Specify:
  - Exact location
  - Extent of problem
  - Actions already taken
Photos to provide:
- Overview of area
- Close-ups of damaged seals
- Any damage caused

Severely damaged seals causing a leak:
- Intervention within a week
- By scheduled appointment
- Intervention costs charged to tenant responsible for lack of maintenance
Light mold:
- Cleaning by tenant
- Maintenance advice provided

Covered by Colonies:
- Structural waterproofing defect
Tenant's responsibility:
- Shower seal replacement
- Regular maintenance
- Mold cleaning
- Damage due to lack of maintenance

Daily maintenance:
- Ventilate room regularly
- Use appropriate products
- Clean regularly
Practical advice:
- Ideal temperature: 19-21°C
- Controlled humidity