🔍 Problem identification
Check the extent of the outage:
Throughout the accommodation or a specific water point
Throughout the building (check with neighbors)
In the neighborhood
Points to check:
Shutoff valve of your accommodation (open/closed position)
Water meter (numbers turning or not)
Pressure at different water points - test several taps
Visible leaks in the accommodation
⚡ What to do?
Immediate checks:
Main shutoff valve:
Usual location: entrance of accommodation/under kitchen sink
Check it's in open position (handle in line with pipe)
If closed, open slowly and check water return
Neighbors and caretaker:
Contact neighbors to know if they are affected
Check building notice board or ask caretaker
In case of planned outage:
Store water for:
Drinking and cooking
Toilets (fill bottles)
Basic hygiene
Do not:
Do not force taps
Do not modify installations
Do not forget to close taps (to avoid flooding when water returns)
📱 How to report the problem?
Through your tenant portal:
Category: "Technical Assistance - Plumbing"
Specify:
Since when water is cut off
Water points affected
Checks already performed
Information to provide:
If neighbors are affected
If work is ongoing in the building
⏰ Intervention timeframes
Unplanned outage:
Priority intervention
Implementation of temporary solutions if necessary
Planned outage known by Colonies:
Prior information to residents
Duration and schedule communicated
Restoration according to planned schedule
💰 Who handles it?
Colonies intervention if:
Installation defect
Problem with supplier
Water service if:
Outage on public network
Road works
Incident on main network
⚠️ Points of attention
When water returns:
Let water run for a few minutes
Check water color
Purge all water points
Check for leaks
Precautions:
Close taps during outage
Protect sensitive equipment
Plan reserves if planned outage