🔍 Problem identification
Types of malfunctions:
Continuous leak in the bowl
Leak under the mechanism
Stuck button
Continuous filling
No flush when pressed
Points to check:
In the bowl:
Visible continuous flow
In the tank:
Water level
Float position
⚡ What to do?
In case of continuous leak:
In the bowl:
Check float position
On the floor:
Turn off water supply (if valve accessible)
Mop up water
Check connections
If flush doesn't work:
Check mechanism:
Remove cover
Try to unblock / operate buttons
Do not:
Do not force buttons
Do not completely dismantle mechanism without certainty
Do not use aggressive products
📱 How to report the problem?
Through your tenant portal:
Category: "Technical Assistance - Plumbing"
Specify:
Exact type of problem
Actions already attempted
If water has been turned off
Photos / videos to provide:
General view of toilet
Equipment brand if possible
Inside of tank or mechanism
Possible leak
⏰ Intervention timeframes
Significant leak:
Intervention within 48h
Presence required
Simple malfunction:
Intervention within the week
Time slot agreed in advance
💰 Who covers the costs?
Covered by Colonies:
Originally defective mechanism
Equipment replacement
Structural problem
Tenant's responsibility:
Regular maintenance
Simple unblocking manipulation
Descaling
Damage due to misuse
⚠️ Points of attention
Prevention:
Clean regularly
Do not flush wipes or other objects