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The water pressure is too low

🔍 Problem identification

  • Check the extent:

    • All water points affected

    • Single tap affected

    • Hot and/or cold water

    • Floor(s) affected

  • Points to check:

    • On the tap:

      • Clogged aerator/filter

      • Bent or leaking hose

      • Tap condition

    • In the accommodation:

      • Shutoff valve position

      • Other water points

      • Affected neighbors

⚡ What to do?

  • Simple checks:

    • Clean the aerator:

      • Unscrew tap end

      • Remove aerator, tap end or shower hose end

      • Clean with white vinegar

      • Rinse and reassemble

    • Check shutoff valves:

      • Under sink/washbasin

      • Behind toilets

      • Ensure they are fully open

  • If general problem:

    • Contact neighbors

    • Check building notice board

  • Do not:

    • Do not force taps

    • Do not dismantle pipes

    • Do not modify installations

đŸ“± How to report the problem

  • Through the Intercom chatbot on your tenant space

    • Specify:

      • Water points affected

      • Since when

      • Checks performed

  • Photos/videos to provide:

    • Video showing water flow

    • Photo of affected taps condition

⏰ Intervention timeframes

  • Very low pressure:

    • Intervention within 72h

    • By appointment

  • Simple maintenance:

    • Cleaning instructions provided

    • Remote support possible

💰 Who covers the costs?

  • Covered by Colonies:

    • Network problem

    • Defective pipes

    • Original installation

  • Tenant's responsibility:

    • Cleaning aerators

    • Regular maintenance

    • Regular descaling

💡 Good to know

  • Regular maintenance:

    • White vinegar solution is effective

    • Suitable limescale products

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