🔍 Problem identification
Check the extent:
All water points affected
Single tap affected
Hot and/or cold water
Floor(s) affected
Points to check:
On the tap:
Clogged aerator/filter
Bent or leaking hose
Tap condition
In the accommodation:
Shutoff valve position
Other water points
Affected neighbors
⚡ What to do?
Simple checks:
Clean the aerator:
Unscrew tap end
Remove aerator, tap end or shower hose end
Clean with white vinegar
Rinse and reassemble
Check shutoff valves:
Under sink/washbasin
Behind toilets
Ensure they are fully open
If general problem:
Contact neighbors
Check building notice board
Do not:
Do not force taps
Do not dismantle pipes
Do not modify installations
📱 How to report the problem
Through your tenant portal:
Category: "Technical Assistance - Plumbing"
Specify:
Water points affected
Since when
Checks performed
Photos/videos to provide:
Video showing water flow
Photo of affected taps condition
⏰ Intervention timeframes
Very low pressure:
Intervention within 72h
By appointment
Simple maintenance:
Cleaning instructions provided
Remote support possible
💰 Who covers the costs?
Covered by Colonies:
Network problem
Defective pipes
Original installation
Tenant's responsibility:
Cleaning aerators
Regular maintenance
Regular descaling
💡 Good to know
Regular maintenance:
White vinegar solution is effective
Suitable limescale products