🔍 Problem identification
Locate the odor:
Bathroom (shower, sink)
Kitchen (sink, dishwasher)
Toilet
Multiple points simultaneously
Characteristics:
Type of odor:
Sewage
Dampness
Time of appearance:
Permanent
After use
Intermittent
Possible causes:
Dry trap
Blocked ventilation
Defective seal
⚡ What to do?
Immediate solutions:
For a dry trap:
Pour 1L of water in each drain
Including rarely used drains
Repeat if necessary
For a dirty trap:
Dismantle the trap and clean it
Pour 1/2 cup of baking soda
Add 1/2 cup of white vinegar
Let sit for 15 minutes
Rinse with hot water
Do not:
Do not use aggressive chemical products
Do not dismantle traps by forcing or without precaution
📱 How to report the problem
Through your tenant portal:
Category: "Technical Assistance - Plumbing"
Specify:
Exact location
Type of odor
Solutions already tried
Information to provide:
Frequency of odors
Time of appearance
Water points affected
⏰ Intervention timeframes
Intervention based on diagnosis
Simple solutions:
Maintenance instructions provided
Remote support possible
💰 Who covers the costs?
Covered by Colonies:
Ventilation problem
Installation defect
Defective pipe
Tenant's responsibility:
Regular trap maintenance
Routine cleaning
Keeping traps filled with water
⚠️ Warning
Prevention:
Clean regularly
Keep traps filled with water
Check ventilation
Warning signs:
Persistent odors
Gurgling noises
Slow drainage
💡 Good to know
Preventive maintenance:
Pour water regularly
Clean monthly
Tips:
Baking soda/vinegar mixture
Monthly hot water
Airtight plug if absent