🔍 Important to know before depositing
You will receive an email several days before your departure date that you indicated in your tenant space:
Collection point address
Deposit code
Keynest link to find the address and opening hours
If you haven't received an email 6 days before your departure, don't hesitate to contact us.
⚡ Deposit procedure
Before going:
Make sure to complete your check-out inventory
Check that you have all keys/badges
Check collection point opening hours ensuring it works with your departure plan
At the collection point:
Go to the counter or key boxes
Provide your deposit code
Return ALL keys/badges received
📝 Important verification
Make sure to deposit:
Room key(s)
Building access badge(s) (if applicable)
Mailbox key(s) (if applicable)
Any other access means received (gate, cellar...)
⚠️ Points of attention
Don't:
Don't leave without depositing keys
Don't give keys to a third party
Don't leave keys in the accommodation
Don't wait until the last moment to organize
Consequences:
Non-return = fees charged
Delay = liability for costs incurred due to late deposit
Loss = replacement charged
Remember: Key return is a MANDATORY step for closing your contract and refunding your security deposit.
💡 Good to know
In case of problem (collection point closed, invalid code, lost keys, organization issue...) contact Keynest customer service then inform us immediately via your tenant space
Colonies verification:
Deposit is verified within 24h by our teams